Have a question? Reach out to one of our experts!

Barefaced

<p>We are so sorry that your package was lost or incorrectly delivered by the shipping carrier. First, we recommend contacting your local post office to check on the shipment. Please allow up to 5 business days for the package to arrive once you&#x2019;ve reported the missing package to the shipping carrier. For more information about recovering your lost package, contact us at <a href="mailto:hello@barefaced.com" target="_blank" title="mailto:hello@barefaced.com">hello@barefaced.com</a> and we&#x2019;ll make sure you&#x2019;re taken care of.</p>

We are so sorry that your package was lost or incorrectly delivered by the shipping carrier. First, we recommend contacting your local post office to check on the shipment. Please allow up to 5 business days for the package to arrive once you’ve repo

The tracking says that my package was delivered but I haven't received it. What should I do?

Online Orders

I’m new to Barefaced, where should I start?

Are these products safe if I'm pregnant or nursing?

I just started my routine and I'm noticing increased breakouts. Is this normal?

My skin is having a reaction to the products. Is this normal?

How should I introduce new Barefaced products into my routine?

All About Your Routine

How often should I use each product?

How do I apply my products?

How long do I wait between each product before applying the next?

How do I know which products are the best for my skin?

How should I start using retinoid?

What if I have questions about the products I ordered?

Which Toning Pads are best for me?

The Barefaced Hydrating Lotion stings with application. Is this normal?

I've been having breakouts since I started using my products. Is this normal?

I'm on Accutane or have been off Accutane for less than 6 months. Which Barefaced Pads can I use?

Can I use retinoids and Toning Pads together?

How should I start using the Brightening Facial Wash and Toning Pads together for the first time?

How do I incorporate multiple Barefaced Skin Pads?

How do I gradually introduce products into my routine?

How long will my Barefaced products last?

I'm having trouble with the airless pump, how can I make it work?

How should I layer Barefaced products in my routine?

Why do my Barefaced products sometimes pill on my skin?

Product Usage Tips

Are these products considered medical grade?

Are your products cruelty-free?

Do your product contain parabens?

Are Barefaced products recyclable?

What is the shelf life of Barefaced products?

Science and Ingredients

Can I make changes to my order once it's placed?

What if I want to return my purchase?

What is the status of my order?

My package is lost, What do I do?

My product arrived defective or leaking. What do I do?

What is Shop Pay Installments?

How does Shop Pay Installments Work?

Can I use Shop Pay Installments for subscriptions?

Do you ship internationally?

Can I combine multiple discounts at checkout?

Why didn't both of my discounts apply?

Are there any exclusions to rewards or discounts?

How do I apply my rewards while using Shop Pay?

How does the subscription work?

What are the benefits to subscribing?

Can I edit or cancel my subscription anytime?

When will I be charged for my subscription?

How do I edit my shipping address for my subscription?

Can I change the delivery date of my subscription?

How do I change my billing information for my subscription?

Will I get free shipping on my subscription order?

Subscriptions

How do I change my password?

I can't log into my account! What do I do?

Can I use my referral credit with a promotion?

Can I use my loyalty discount during a sale?

Barefaced No Sun Club

Do you collaborate with creators?

Do you offer gift cards?

How do I buy a gift card for someone else?

Do gift cards expire?

General

The tracking says that my package was delivered but I haven't received it. What should I do?Updated 4 months ago