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Barefaced

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We’re here for you! Send us an email at hello@barefaced.com so we can help you be the expert of your routine.

What if I have questions about the products I ordered?

Product Usage Tips

I’m new to Barefaced, where should I start?

Are these products safe if I'm pregnant or nursing?

I just started my routine and I'm noticing increased breakouts. Is this normal?

My skin is having a reaction to the products. Is this normal?

How should I introduce new Barefaced products into my routine?

All About Your Routine

How often should I use each product?

How do I apply my products?

How long do I wait between each product before applying the next?

How do I know which products are the best for my skin?

How should I start using retinoid?

Which Toning Pads are best for me?

The Barefaced Hydrating Lotion stings with application. Is this normal?

I've been having breakouts since I started using my products. Is this normal?

I'm on Accutane or have been off Accutane for less than 6 months. Which Barefaced Pads can I use?

Can I use retinoids and Toning Pads together?

How should I start using the Brightening Facial Wash and Toning Pads together for the first time?

How do I incorporate multiple Barefaced Skin Pads?

How do I gradually introduce products into my routine?

How long will my Barefaced products last?

I'm having trouble with the airless pump, how can I make it work?

How should I layer Barefaced products in my routine?

Why do my Barefaced products sometimes pill on my skin?

Are these products considered medical grade?

Are your products cruelty-free?

Do your product contain parabens?

Are Barefaced products recyclable?

What is the shelf life of Barefaced products?

Science and Ingredients

Can I make changes to my order once it's placed?

What if I want to return my purchase?

What is the status of my order?

My package is lost, What do I do?

The tracking says that my package was delivered but I haven't received it. What should I do?

My product arrived defective or leaking. What do I do?

What is Shop Pay Installments?

How does Shop Pay Installments Work?

Can I use Shop Pay Installments for subscriptions?

Do you ship internationally?

Can I combine multiple discounts at checkout?

Why didn't both of my discounts apply?

Are there any exclusions to rewards or discounts?

How do I apply my rewards while using Shop Pay?

Online Orders

How does the subscription work?

What are the benefits to subscribing?

Can I edit or cancel my subscription anytime?

When will I be charged for my subscription?

How do I edit my shipping address for my subscription?

Can I change the delivery date of my subscription?

How do I change my billing information for my subscription?

Will I get free shipping on my subscription order?

Subscriptions

How do I change my password?

I can't log into my account! What do I do?

Can I use my referral credit with a promotion?

Can I use my loyalty discount during a sale?

Barefaced No Sun Club

Do you collaborate with creators?

Do you offer gift cards?

How do I buy a gift card for someone else?

Do gift cards expire?

General

What if I have questions about the products I ordered?Updated 4 months ago